1Seeks Business for the Broker-Dealer from Customers and Potential Customers7%
9 scored questions. Know how the kinds of communication differ and which need a principal's approval before they are used, and what a representative may and may not say about a product. Then how securities reach the market: registered new issues, municipal underwritings, and exempt and private offerings.
- 1.1Contact existing and prospective customers and prepare marketing communications that meet content standards and receive the required approvals before use.
- 1.2Explain investment products and services to prospects, including how new issues, municipal underwritings, and exempt or private offerings are brought to market.
Where people lose points: Timing questions. While a registration statement is pending, a preliminary prospectus can be sent and indications of interest taken, but nothing can be sold. For communications, the catch is usually whether approval has to come before first use or whether review afterwards is enough, and that turns on what kind of communication it is and who receives it.
2Opens Accounts After Obtaining and Evaluating Customers' Financial Profile and Investment Objectives9%
11 scored questions. Know the account types and registrations and the retirement and tax-advantaged plans, with the disclosures each one calls for. Know what has to be collected to identify a customer, how customer information is protected, what counts as suspicious activity and who it is escalated to, what makes up an investment profile, and which approvals an account needs before it can trade.
- 2.1Tell customers about the available account types, registrations and retirement or tax-advantaged plans, with the disclosures and restrictions that apply to each.
- 2.2Collect and keep current customer identification and legal documents, protect customer information, and spot and escalate suspicious activity.
- 2.3Make reasonable efforts to learn the customer's investment profile (other holdings, finances, tax status, needs, objectives) to support best-interest and suitability obligations.
- 2.4Get the supervisory approvals needed to open accounts, and know when account activity must be restricted or refused.
Where people lose points: What must happen before the first trade. Options and margin accounts each need their own approvals and disclosure documents, and questions ask which step comes first. Discretion is another: a representative needs the customer's prior written authorization, accepted in writing by the firm, before choosing the security or the amount, whereas choosing only the time or price of an order the customer has already decided on is not discretion. And know what happens to a joint account at one owner's death under each form of registration.
3Provides Customers with Information About Investments, Makes Recommendations, Transfers Assets and Maintains Appropriate Records73%
91 scored questions, and the reason to split your study by product. For each family (equities, corporate debt, municipal debt, government, agency and asset-backed securities, options, investment companies and variable contracts, direct participation programs, REITs and hedge funds) be able to state its features, its risks, its costs and its tax treatment, and then do what the outline asks: match it to a customer's profile. The function also covers relaying research and financial-statement analysis, market and technical analysis, and the account servicing in task 3.4: transfers, withdrawals, confirmations, statements and records.
- 3.1Give customers information on strategies, risks and rewards, and relay market, research and financial-statement analysis relevant to their portfolios.
- 3.2Match the customer's profile to product features (equities, packaged products, variable contracts, options, corporate and municipal debt, DPPs, REITs, hedge funds, asset-backed and government securities) so recommendations meet applicable standards.
- 3.3Disclose product characteristics, risks, costs, fees and tax consequences, and explain relevant market and technical analysis.
- 3.4Communicate account information to customers, handle requests such as account transfers and withdrawals, and keep the required confirmations, statements and records.
Where people lose points: Suitability questions where every option is a sound product for somebody. The tax exemption on a municipal bond is worth most to an investor in a high bracket and adds nothing inside a tax-deferred retirement account; a product that cannot be sold quickly is wrong for money that will be needed soon, however good its return. In options, be able to work out maximum gain, maximum loss and breakeven for a single position, a hedge such as a covered call or protective put, and a spread or straddle, without a formula sheet. In municipals, keep general obligation bonds (backed by taxing power) apart from revenue bonds (backed by what a project earns).
4Obtains and Verifies Customers' Purchase and Sales Instructions and Agreements; Processes, Completes and Confirms Transactions11%
14 scored questions. Know quotes and order types, short-sale rules, best execution, trade reporting, good delivery and settlement. Know how errors and complaints are escalated and how arbitration differs from mediation. And know margin: account requirements and disclosures, the Regulation T initial requirement, maintenance requirements, and the special memorandum account.
- 4.1Provide current quotes, and apply order types, trade execution practices, short-sale rules, securities lending and best execution.
- 4.2Enter, process and confirm customer trades in line with regulation, and explain trade reporting, good delivery and settlement obligations.
- 4.3Report errors, discrepancies, disputes and complaints to the appropriate supervisor and help resolve them, including through arbitration or mediation.
- 4.4Handle margin matters: account requirements and disclosures, Regulation T initial margin, maintenance requirements, SMA and the related calculations.
Where people lose points: Margin arithmetic. Equity in a long margin account is the market value less the amount borrowed; in a short account it is the credit balance less the current value of the securities sold short. The two move in opposite directions when prices rise, and questions lean on that. Also arbitration and mediation: an arbitration award is binding, while mediation produces a result only if the parties agree to one.