IPeople33%
A third of the exam, and almost all of it is judgment about people. Be able to say what a project manager does first when a team disagrees, when a stakeholder is not engaged, when the vision is understood differently by different people, when a customer's expectations shift, and when knowledge sits with one person. The tasks keep returning to the same sequence: understand the cause, then act, then check that it worked.
- I.1Build a shared project vision with key stakeholders, promote it, keep it current and get to the root of any misunderstanding about it.
- I.2Find the sources and context of conflict, apply an agreed resolution approach, and set and uphold ground rules.
- I.3Lead the team: set expectations and clear roles, empower members, solve problems, speak for the team and choose a fitting leadership style.
- I.4Identify and analyze stakeholders, tailor communication to them, carry out the engagement plan and build the trust and influence needed to meet project objectives.
- I.5Categorize stakeholders, draw out their expectations, facilitate discussions that bring them into alignment and act on mentoring opportunities.
- I.6Identify internal and external customer expectations, keep outcomes aligned with them, and monitor satisfaction and respond when it shifts.
- I.7Identify and capture the knowledge critical to the project and create conditions in which it is passed on.
- I.8Define a communication strategy, encourage transparency and feedback, and produce reporting that meets sponsor, stakeholder and governance needs.
Where people lose points: The option that skips the diagnosis. A conflict question usually offers a quick fix (escalate to the sponsor, reassign someone, impose a decision) beside an option that first finds out what the conflict is about. Stakeholder questions do the same with communication: sending more reports is rarely the answer when the task is to work out what that stakeholder needs and tailor to it. Also expect leadership-style questions where every style listed is legitimate and the scenario decides which fits.